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Digital Solutions | Lifetime Service

Chatbot
revolutionizes operations.

How our chatbot supports technicians in hydropower plants.
The demands on operating hydropower plants are continuously increasing: documentation is growing, control systems are becoming more complex, skilled workers are harder to find, labor costs are rising, and reaction times need to be shorter. At the same time, efficiency, availability, and flexibility are becoming strategically important. In this dynamic environment, new tools are needed to support technical staff and ensure reliable plant operation. This is exactly where Global Hydro’s new intelligent chatbot comes into play.

More than a digital assistant.

This solution is more than a digital assistant – it is a central link between people, machines, and documentation. The Global Hydro Chatbot enables direct access to technical knowledge and complex control logic – without manually searching through documents or needing help from a software developer. What previously required years of experience, deep knowledge of documentation, and support from the manufacturer can now be handled by two specialized digital agents. They provide precise answers to technical questions, explain control logic automatically, and make work in hydropower plants faster, more efficient, and more independent.

The chatbot is currently in its final development phase – it will soon be available to all full Hydrox users. And it will fundamentally change how technicians, operators, and plant owners interact with their systems.

The challenge

Complexity and time pressure in daily operations. Technicians lose valuable time searching for information or waiting for support – especially during faults.

Our solution

Two digital agents for documentation and troubleshooting bring the full know-how of your plant into a simple interface.

Your benefit

More efficiency and independence. You stay in control – fast, reliable, and clear. That increases availability and economic value.

Two specialized agents – for maximum support in daily operations.

The Global Hydro Chatbot works with two specialized agents: DocuBot and LogicBot. Both access structured internal data, are trained on real hydropower data, and deliver precise answers to technical questions in seconds. This supports daily work in operations, maintenance, and troubleshooting.

DocuBot. Navigator through your plant documentation.

This agent is specialized in analyzing and searching technical documents like operation manuals, maintenance plans, hydraulic diagrams, wiring diagrams, nameplates, spare parts lists, and supplier documentation. It knows all information related to electromechanical equipment – from turbine commissioning to service parts.

Typical use cases:

"I need to order new oil. How many liters of oil
does the hydraulic unit need?"

"What are the maintenance intervals for the
generator, and what needs to be done?"

"What is the type and brand of the relay K25
which is installed in the turbine control cubicle?"

Instead of searching through PDFs or contacting the service team, the operator simply types the question in HydroxConnect. DocuBot provides the correct answer within seconds – reliably and precisely. Especially in critical situations like malfunctions or tight service windows, this immediate access to plant knowledge is a real time-saver and safety benefit.

LogicBot. Translator for your control system.

This agent was developed to explain the logic behind control and automation systems in a simple and understandable way. It has access to the complete source code of PLC and explains how signals are processed, linked, and activated – step by step. No programming knowledge is required.

Typical use cases:

"Why is the hydraulic pump motor not starting?"

"What conditions are needed to activate the rake cleaner?"

"Which PLC output switches the pressure unit?"

"Which conditions must be fulfilled that the PLC output -
KF81 Channel 3 switches to HIGH?”

"What does the error message 316: Interlock Condition’ mean?"

LogicBot analyzes signal flow from input to output, shows logic links, and explains which conditions must be fulfilled for a function to be activated. It also considers safety interlocks, priorities, delays, and system states – just like an experienced automation engineer.

A practical example
A hydraulic motor does not start. The operator at site will be able to check if fuses, contactors and cables are ok but everything else is handled by the PLC and the programmed logic. Instead of studying the schematics or calling a software expert, the technician asks:

"What are the conditions for the motor to start?"
The chatbot agent lists all necessary conditions – like minimum pressure in the accumulator, operation mode of the motor or safety interlocks like minimum oil level – and leads step by step though the troubleshooting.

This allows faults to be found faster, reduces service calls, and makes the team much more independent in their daily troubleshooting tasks.

Connected knowledge that lasts.

The agents DocuBot and LogicBot bring the full technical knowledge of your hydropower plant into one interface – digital, intuitive, and always available. They empower technical staff, relieve specialists, and offer a solution to the skilled worker shortage. This makes the Global Hydro Chatbot a practical tool for daily operations.

01

Maximum data security – no compromises.

A central concern for every plant operator is the security of sensitive operational data. That’s why Global Hydro applies the highest standards for data protection and cybersecurity: The chatbot has no access to the public internet. It only uses verified internal data and runs on certified European data centers. All data is encrypted. Access is managed with role-based permissions according to industry standards. The platform is also audited regularly by independent institutions – for maximum security and trust.

Benefits for operators and technicians:
Digital tools for daily operations.

Daily challenges in hydropower plants are significant: missing documentation, time pressure, lack of experts, or overloaded service lines. The Global Hydro Chatbot was developed to make life easier for technical teams – with instant access to answers and full visibility of all plant data. The chatbot is included in the full Hydrox subscription and is integrated directly in HydroxConnect.

A strategic tool for plant owners:
Efficiency and investment protection.

As a plant owner, you are responsible not only for technical operations but also for economic performance and asset protection. The Global Hydro Chatbot is more than a tool for technicians – it is a strategic solution for your entire operation. It helps reduce downtime, lower service costs, and keep expertise inside your organization – even if staff change. It increases efficiency, supports your team, and helps deal with the skilled worker shortage. Because expert knowledge is now available anytime, anywhere.

The Global Hydro Chatbot becomes a smart key for efficient, future-ready hydropower operations.

Complexity
and time
pressure.

Technicians lose valuable time searching for information or waiting for support – especially during faults.

A chatbot
with two
agents.

Two agents – for documentation and troubleshooting – bring the full know-how of your plant into a simple interface.

More
efficiency and independence.

You stay in control – fast, reliable, and clear. That increases availability and economic value.

Take your next
step in digital efficiency!

With the Global Hydro Chatbot in Hydrox, you get an intelligent assistant for your plant. Whether it’s accessing complex documentation or understanding control logic – our solution combines AI with deep hydropower expertise.

Want to see how this works in your plant?
Contact us for a personal demo – our team will show you real use cases.

Contact Person

Thomas Stütz

Head of Digital Solutions

+43 7285 514 0065

info@global-hydro.eu Contact